Frequently asked questions: If you do not see an answer to your question, please send us an email or call and we will be happy to help you. Email: firstname.lastname@example.org; Phone: 203-913-2758
How Can I Order Your Products?
Once you have picked the item you are interested in ordering, send us an email with as much of the pertinent information as possible, i.e. font, ink color, text, etc. We will follow up with questions as well as shipping and billing information within 24 hours.
Once you’ve made all of your selections, we will email you a proof of your design in a jpeg format. DFM Stationery provides this special service to give you an opportunity to preview your design before you complete your order to minimize errors.
- If your item is being created/designed by DFM Stationery, there is a $25 set-up fee; this includes an initial proof. We will be happy to make any changes in font, ink, or layout that you would like. The first proof is included in the set-up cost; additional proofs are $10 each.
- If your item is being ordered/printed by one of the companies we carry, we will still send you a proof directly from that company. You can always make changes and request additional proofs. Most companies charge between $10-$20 per proof.
If I’m Not Comfortable Ordering Online, Are There Other Options?
Yes, you can always contact us directly either via email: email@example.com; or by phone: 203-913-2758.
How Do I Pay For My Order?
We will send you an invoice via QuickBooks that will allow you to pay by credit card, through your checking account or, the old fashion way…by check! Any non-personalized merchandise orders purchased through the website’s shopping cart can be paid via PayPal. Both PayPal and QuickBooks are very secure payment platforms that allow you to pay by credit card or through your checking account. Please do not hesitate to contact DFM Stationery if you have any questions or concerns.
If I Have A Question Or Need Some Help, How Can I Contact You?
Just email us, and we’ll get back to you, usually within 24 hours. Though email is the most efficient way to reach us, you are also welcome to call. We’re here to help you as best as we can!
Email: firstname.lastname@example.org; or by phone: 203-913-2758
How Long Will My Order Take To Reach Me?
Your order will be shipped to you directly from the company from which you have ordered. Most companies will ship within 3-5 business days, but some take longer. It will depend on the company selected as well as the product. Please note that orders from multiple companies will arrive in separate packages and at various times. Orders may be shipped using UPS, USPS, or Federal Express. NOTE: Add up to a week for delivery times during peak holiday season (Nov-Dec). RUSH services are available for an additional fee that varies from company to company.
What If There Is A Problem With My Order? Can It Be Returned?
As a general rule and standard industry practice, personalized stationery, personalized merchandise, or printed invitations cannot be returned or exchanged. However, errors made on the part of the stationery manufacturer are always promptly corrected at no charge. We offer a proof of your order whenever possible in order to avoid mistakes and because we are committed to providing you with superior products as well as service. Our goal is to exceed your expectations in every way. If you receive your order and are not completely satisfied, please contact us at: email@example.com.